Return & Exchange policy

APJ Juweller strives hard in ensuring the satisfaction of every customer who have purchased or ordered with them. The process of return and exchange of the purchased product of www.apjsilvermart.com is designed as simple and as friendly as possible.

Return before Delivery

If a customer prefers to return the product ordered or purchased before delivery for some valid reason, APJ Juweller provides option to do so and this shall be considered as ’Cancellation before Delivery’. Check shipping policy section and cancellation terms.

In case of defects

Customer may send the delivered product if found to have ’defect while delivered’. Return for ’defect while delivered’ is to facilitate customers for genuine fault and shall not be misused. Condition for ’defects while delivered’ are that the jewel should be genuinely have wears, manufacturing defects, missing stones, cracks on the stones and the jewel should be unused. In such a case it has to be reported to abiraame.com as ’defect while delivered’, on the delivered day itself. If the jewel delivered to you is different from what was ordered you shall return it unused. APJ Juweller reserves every right in determining if the product delivered is a ’defect while delivered’. If the customer tampered the jewel on purpose either to seek or not to seek any financial benefits, legal action will be taken under all applicable laws for cheating, theft forgery etc., and injury caused to the company. APJ Juweller shall take legal actions against such customer and shall also penalize by not refunding the paid amount and the jewel. Users, be aware that APJ Juweller maintains every record, visual as well as legal, about the product that is shipped. Care should be taken while returning through courier. The product should be returned in same condition as delivered by APJ Juweller along with the attached security tag sent (without tampering the Security tag).

Return on Dissatisfaction - Limited Duration

In case, the customer is not satisfied with the product after receiving they can return the product within 15 days from the delivered date. Return policy is subjected to the following conditions

• a) The product should be returned back in same condition as delivered by APJ Juweller along with the attached security tag. Do not tamper the delivery or security tag.
• b) Product showing sign of wear or engraved, altered, resized or damaged may not be accepted and may be sent back to the customer.
• c) Products that are designed based on Customer’s specification or customized jewels or Gold coins can be exchanged only at the showrooms of APJ Juweller. Refer 'Life Time Exchange' section for more details.
• d) Once the return is confirmed at the call center, APJ Juweller will send a packaging cover through the courier agent, which has to be used to return the product. ’Jewel to be returned’ must be properly packed as per the associated logistics company’s requirement.
• e) The item has to be packed in front of the courier agent.
• f) Product invoice and certificate card provided by APJ Juweller must be sent along with the ’Jewel to be returned’ while returning. Else return process shall not process.
• g) Genuine refunding of the returned jewel, without deducting shipping, processing fee and bank transaction charges the amount shall be credited to the bank account through internet banking or cheque to the account that was used for the purchase.
• h) It is assumed that users are aware about the Jewellery and its way to handle before purchasing and APJ Juweller shall not take responsibility for any wear or damage through the way or place the jewel was used or handled. Return or refund or exchange of such products of such a case shall not be entertained by APJ Juweller.
• i) Return policies will not be applicable on promotional products and products sold on special offers
• j) if customer is liable to pay any import duty and taxes customer need to pay such amount before the taking the delivery. It is thereby advice to all our customers to check their country import rules, duties and taxes before placing the order
• k) Customer have to enter the correct details of Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, postal code and contact number for hassle free delivery.
• l) As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the government recognized below identity proofs or address proof to collect the product: